Last updated: September 2026. Please read these terms and conditions carefully before using Kultiva Marketing Agency services.
Who This Policy Applies To
This policy applies to:Visitors to kultivaagency.com.au
Prospective clients who submit an enquiry, callback request, or sign up for a free trial
Current clients who engage Kultiva for website, Google Business Profile, SEO, or advertising services
Individuals whose information we process on behalf of clients while managing their Google Business Profile, Google Ads, or Meta Ads accounts
We only collect information that is reasonably necessary to provide our services and respond to enquiries. This may include:Contact details — full name, email address, phone number, business name and locationEnquiry details — the nature of your enquiry (e.g. advice, work, collaboration, callback) and any message content you provideAccount and billing information — invoicing details, payment method preference (e.g. bank transfer or PayID), and billing contactBusiness and campaign information — details you provide about your trade business, target services, target suburbs, existing Google Business Profile, website, or advertising accounts, which we need in order to deliver our servicesTechnical information — IP address, browser type, device type, and general usage data collected automatically when you visit our website (see Cookies & Analytics below)We do not collect or store full credit card or debit card numbers. Payments are made by direct bank transfer or PayID and are not processed or held by us.
We collect personal information:Directly from you, when you fill out a form on our website (e.g. the free trial sign-up form or the "Get in touch" contact form), email us, or request a callbackDirectly from you, when you become a client and provide business or campaign information required to set up and manage your servicesAutomatically, through cookies and analytics tools when you browse our websiteFrom third parties, where you have given a relevant platform (such as Google) permission to share account access or information with us for the purpose of managing your campaigns
Upon full settlement of all outstanding invoices, clients retain full ownership of custom website design files, domain names, copywriting, and custom graphics created specifically for their business. Kultiva Marketing Agency retains ownership of proprietary code frameworks, agency tools, and pre-existing design templates.
Our website may use cookies and similar tracking technologies (such as Google Analytics or advertising pixels) to understand how visitors use our site and to measure the performance of our own marketing. These tools may collect information such as pages visited, time on site, and general location (derived from IP address).You can disable cookies through your browser settings. Doing so may affect some website functionality but will not prevent you from browsing or contacting us.
We may disclose personal information to:Service providers we rely on to run our business and deliver services, such as our website hosting provider, form and CRM tools, and email providersGoogle and Meta, where necessary to set up or manage a Google Business Profile, Google Ads account, or Meta Ads account on your behalfProfessional advisers, such as our accountant or legal advisers, where necessaryRegulatory or law enforcement bodies, where required by lawSome of the platforms and service providers we use (such as Google, Meta, or cloud hosting infrastructure) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure, encrypted channels for form submissions and invoicing, and limiting access to personal information to team members who need it to perform their role.No method of storage or transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, financial record-keeping obligations). When information is no longer needed, we take reasonable steps to securely delete or de-identify it.
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, or incomplete.To make a request, contact us using the details below. We will respond within a reasonable timeframe, generally within 30 days. In some circumstances we may not be able to provide access (for example, if it would unreasonably impact the privacy of others), in which case we will explain why.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can investigate and resolve the issue.If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):Website: www.oaic.gov.auPhone: 1300 363 992
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "Last updated" date.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:Kultiva Marketing AgencyMelbourne, Victoria, AustraliaEmail: Marketing@kultivaagency.com.au